At the Moto G4 product line launch, Motorola had announced that the smartphone would be getting upgraded to Android Nougat, as well as Android Oreo in the near future. However, shockingly, none of the handsets under the G4 brand name are listed in the official Oreo update list from the Lenovo-owned company. As a matter of fact, all mentions till date of Moto G4, G4 Plus, and G4 Play receiving Android Oreo update has been wiped off, so that no one can gather evidence of the once made promise. As expected, owners are furious with this development and unexplained removal of the devices from the firmware update list.

No Android Oreo for Moto G4 series

In an info-graphic that was released by Motorola, the company mentions that products of the Moto G4 line or at least the G4 Plus would be upgraded to Android 8.0 Oreo. This promise was not made just once but several times. The infographic stated that Moto Pure phones such as the G4 Plus will receive the firmware upgrades to Android Nougat and Android Oreo.

However, strangely enough, according to an AndroidPolice report, Motorola has wiped out all mentions of the promise on its website without explanation. If one visits Moto G4's Amazon India landing page, they will be greeted with an identical info-graphic without the mention of the Android O update. Apart from India, a brochure for the Moto G4 Plus written in Spanish and released in Colombia also promises consumers that the smartphone will be updated to Android O.

Motorola to roll out Android 8.0 Oreo for G4 Plus users only in India?

Furthermore, the company has enraged Moto G4 Plus users all over the world after publicly promising over Twitter that the users of the smartphone in India will be receiving the much-awaited Android O update. This promise goes against its own actions of removing the product from the update list.

In response to query from Twitter user Krishnendu Ballav, Motorola India replied that the G4 Plus will receive the promised update. The reply came on September 15, 2017. Ballav had asked when the handset would be getting updated to Android O. It now seems that Motorola employees themselves are confused about the developments taking place in the firm.

The original response from Motorola India has been deleted, but the damage is already done.

It remains to be seen how Motorola handles this PR nightmare and whether the device will eventually receive the update as promised.