Some owners of Galaxy S8 and S8 Plus have begun complaining about missing text messages on Reddit. These users are taking to online platforms in hope that Samsung will resolve the issue. These users claim that more than half the messages that they save are automatically disappearing. These problems were initially limited to US-based Galaxy S8 and S8 Plus users. These units are powered by Qualcomm’s Snapdragon 835 system-on-chip. According to a report by Android Headlines, the users even began blaming their wireless carriers for this problem. The report, however, claims that it is not possible for carriers to be responsible for the matter.

The issue is taking place in all cases – be it with smartphones powered by Verizon or Sprint. Even those that run AT&T and T-Mobile plans are being affected by this issue.

What is the issue with Galaxy S8?

One of the users managed to tackle the problem. According to the user, the bug is directly connected to the smartphone’s Wi-Fi calling feature. The problem no longer persisted when the user turned off the Wi-Fi calling. This can be pulled off through the “Settings” option. One can simply get rid of the missing text message bug through this little change. According to a report by Phandroid, this little change does not work in all cases. There are many users who have tried doing this and have failed at bringing their lost messages back.

The smartphone owners have even tried rebooting their handsets. Notably, only a few users have been affected by this problem. The frequency of this matter also occurs rarely. The number of messages missing in each of these cases also vary. While some state that only a few messages are missing, at the same time many others claim that more than half of their messages have disappeared.

More regarding the Galaxy S8

This problem first emerged online in September. Samsung hasn’t officially responded to this matter yet. Even wireless carriers are unaware of this problem. The problem seems to be related to its Wi-Fi, therefore, it is safe to assume that it’s a software glitch. The South-Korean giant might have to launch an over-the-air update to fix this matter.

Similar reports from other regions of the world haven’t come up yet. The company needs to respond immediately before the issue becomes a widespread concern among Galaxy S8 and S8 Plus owners. There is no official statement from the company regarding the issue.