Apple has launched an investigation into an image of the new iPhone 8 Plus which had split along the side. The incident was initially blamed on the mobile device’s battery, escalating concerns that the Cupertino-based tech firm is having its own version of the Galaxy Note 7 problem.

According to MacRumors, there have been two incidents of Apple’s latest smartphones that have cracked open, both of which are from Asia. The first iPhone 8 Plus incident was in Taiwan. A woman was charging her smartphone, using the adaptor and cable that came with the mobile device.

After charging the handset for three minutes, the owner claimed that the smartphone’s front panel begun swelling and detached from the handset’s back panel, cleaving open Apple’s new device. The carrier has replaced the mobile device, which was sent back to the Cupertino-based company for analysis.

Meanwhile, another 8 Plus owner in Japan claimed the smartphone delivered to him was already partially detached. The smartphone’s condition seems the same as the defect handset reported in Taiwan. The handset was also submitted to Apple for analysis. Nonetheless, the company has yet to establish whether the two incidents are related or not.

Apple currently investigating the issue

Independent reported that Apple is fully aware of the incidents and that the company is currently investigating the issue.

Even if reports of the cracked open phones are true, it is noteworthy that this is not the company’s first time to encounter this problem. There were a number of reports claiming Apple’s iPhone 7 and 7 Plus exploded.

It is yet to be determined if there is a manufacturing flaw affecting the latest iPhones. If the cause of the incidents is its lithium batteries, owners are recommended to put the smartphone in a safe place as these batteries will burn once they puff up.

Nonetheless, it is noteworthy that the iPhone 8 Plus cracked problem is not widespread. Manufacturing defects always occurred in electronic devices. Most importantly, there have been no reports of iPhone 8 Plus explosions that may have harmed people.

Specs of the devices

Apple started shipping iPhone 8 and 8 Plus to customers two weeks after the smartphones’ official launch on Sept. 22. The smartphones are powered by A11 Bionic SoC six-core processors. The devices are equipped with a 3GB of RAM, iOS 11 operating system, a rear dual 12MP camera, 7MP front-facing sensor.