Samsung is again in the news for all the wrong reasons. The latest development is that the company has reportedly recalled 10200 Batteries of the refurbished Galaxy Note 4 handset. The main reason for the sudden recall is attributed to the potential safety risks. Moreover, the recall of the Note 4 batteries assumes significance in the wake of the upcoming Note 8 launch scheduled to be held on August 23.

Overheating problems

According to CNET, the Consumer Product Safety Commission has issued the recall notice stating that the fourth edition of the Galaxy Note model released in 2014 has a tendency to overheat.

Moreover, the batteries integrated into the handset will tend to cause fire thereby increasing the chances of burn injuries. The report states that the safety council has ordered the recall of 10200 batteries of the handset, which is significantly less than the Galaxy Note 7.

Fake batteries

Samsung disclosed that the battery problem was found in refurbished Galaxy Note models that were previously repaired by FedEx Supply Chain. Moreover, the repair work was carried out through an insurance program of AT&T. The statement further revealed that the company does not manufacture batteries infused with the Galaxy Note 4 under the insurance scheme. The affected phones were sold between December 2016 and April 2017, and it consists of fake batteries.

Technically, it is not feasible to accurately measure the quantity of the fake batteries from the total number of 10200 smartphones. Hence, the company has decided to pull out all the batteries for safety reasons.

Free replacement

Samsung is currently working in close partnership with the affected customers to facilitate quick return of the lithium batteries.

The company will provide free replacement batteries for all customers without any charges. Meanwhile, those customers who have procured Samsung Galaxy Note 4 via the source mentioned above should establish contact with the technical support to know about the procedure to return the battery. Based on the safety notice, the affected customer should not work with the phone until a replacement battery is inserted on to the device.

The announcement to recall Galaxy Note 4 batteries has raised serious concerns about the upcoming Galaxy Note 8. The handset is expected to launch on August 23 in New York. It remains to be seen as to how Samsung addresses the concerns of customers in the new Note 8. There are reports that Samsung has adopted an 8-point quality control technique to ensure the safety of Note 8 smartphone.