With its “eat fresh” motto engraved into the public consciousness, Subway has long since made a name for itself by providing customers with hefty meals. It’s a far cry from the offerings of most restaurant chains; while there’s a stark lack of burgers and fries from the menu, Subway prides itself on handing out sizable submarine sandwiches that would make the competition reel. As it so happens, that pride may end up being enforced rather strictly - because the alternative could mean legal action.

Oddly enough, the situation started with something as innocuous as a tweet. Back in 2013, a photo was taken that showed a foot-long from Subway - a sandwich that couldn’t even reach eleven inches, as shown alongside outstretched measuring tape.

Despite what looked like a joke - or maybe because of it - the photo went viral, and social media went alight with angry customers and measured food. It reached a point where Subway was accused of false advertising for its sandwiches, both of the six-inch and twelve-inch variety. That, in turn, culminated in a class-action lawsuit.

A safety measure for sandwiches

For the most part, Subway managed to dodge any debilitating costs for sandwiches that came up short. Despite the protest of plaintiffs, no money would be awarded except for the associated attorney fees; however, a hearing with the federal court is still scheduled for January 2016. In the meantime, the company has taken precautions to not only deliver what’s advertised, but also dissolve some of the negative press.

From now on, strict rules will be applied to the stores’ workers, and the sandwiches themselves will be under greater scrutiny.

The related court documents have explained that Subway employees will make use of a measuring tool to ensure the proper sandwich length - reportedly, for at least the next four years.

Additionally, regular inspections throughout the stores will confirm that any bread used for foot-longs measures in at twelve inches. While the company argued in court and in legal documents that food production won’t guarantee the proper length of every loaf of bread, Subway is still taking the matter seriously; employees that ignore the rules and deliverpoorsandwiches will be fired.

The measures taken for customer satisfaction may seem extreme, but Subway very nearly faced the consequences for it once. It’s very likely that they don’t want to face those consequences - or even worse ones - a second time.

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