HMD Global recently launched its first Nokia flagship smartphone, namely the Nokia 8. The device may be able to compete with all other premium handsets in the market, but it is too early to tell. Following the acquisition of the Nokia brand name from Microsoft, HMD has been trying to find better ways to reintroduce the Nokia mobile devices into the market.
In a bid to do so, the company decided to include the Android platform in all future releases, which could be a good decision, especially when the Windows Phone platform is on the decline. Apart from sporting Android, HMD also announced a refreshed Nokia 3310 at the Mobile World Congress event earlier this year.
This was done to effectively capture the market sector still captivated by the nostalgic device.
However, with the entry into the Android smartphone market, HMD has also devised ways to get feedback from customers. This feedback is being gathered through Surveys that are stamped onto the software of the handsets itself. This has proved to be an annoyance to some, who do not like to be constantly asked by their handsets to fill out the feedback survey.
What is the survey about?
Nokia handsets now come with an integrated survey on board, through which all of the users are constantly reminded to send out a feedback report to the company. For instance, in case of the Nokia 3310, the moment the handset is switched on and before even putting the SIM card in, the handset offers to know whether the user would recommend the same device to a friend or colleague.
There is no way to bypass this survey permanently, and the options only allow for the user to postpone it to a later time. The problem is that the survey is baked into the software of the handset itself, which makes it almost impossible to be deleted or ignored. The company claims that these kinds of features have to be included in the phones, so that they can better understand the customers’ opinions of the products.
Other companies have also engaged in similar surveys
OnePlus also engaged in similar antics when it released the OnePlus 5 in June this year. The handset would ask for the opinions of the users for the device and whether they would recommend the same smartphone to others as well. While OnePlus claims that users can opt-out of the survey if they wish to, this would still be temporary and the survey would continue in the future. While some may not feel that this issue is trivial, it still undermines those who want to use their phones without having to take part in such activities.
